Privacy Policy

Last updated: March 2025

2WAYS ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Information We Collect

We collect information that you provide directly to us when making a purchase:

• Name and contact information (email address, phone number)
• Shipping and billing address
• Payment information (processed securely by Stripe)
• Order history and preferences

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

3. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your credit card information on our servers. For more information about Stripe's security practices, please visit Stripe's Privacy Policy.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Shipping carriers to deliver your orders
• Payment processors (Stripe) to process transactions
• Service providers who assist in operating our website
• Legal authorities when required by law

5. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is kept for accounting and legal purposes.

7. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal requirements)

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: contact@2ways.ca

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.